Policies

Please carefully review the terms and conditions before reserving your appointment.

Payments

We understand plans change - however, refunds are only available within 72 hours of booking. After that time, all payments are final.

All appointments require a booking fee which is non-refundable.

I offer services in a serene home suite and select mobile appointments for added convenience.

I work by appointment only to give each client my full attention. Feel free to text or email.

While there are no late fees, arriving late may result in abbreviated services to honor the next guest’s appointment.

We are proudly New York State Licensed in Natural Hair Care.

All installation and establishment services require a non-refundable and non-transferable booking fee. To protect this time and honor your investment, these services require a 7 day cancellation window.

All installation, establishment, temporary protective style and natural hair services will require a bond treatment.

A non-refundable deposit of 50% is required to secure all installation & establishment appointments. The remaining balance is due before services begin on the day of your appointment. No exceptions.

Whether you are nearby or traveling from abroad, we offer a grounded and elevated hair wellness experience.

We provide private spaces for those with alopecia or wear Hijab.

Accepted Payment Methods: Cash Zelle or Bank Transfer which must be cleared. We accept Stablecoin payment for select services. Supported coins include USDC and USDT. Please contact us directly for wallet details to confirm your transaction.

All bespoke custom handmade, 100% human hair micro-interlocks extensions and wigs products are ALL SALES FINAL. Please feel free to contact us if you have any questions before making a purchase. We will only provide a refund if the mistake was made on our part. Please contact us for a personal quote & virtual consultation.

Services Policy

Consultations for Microlocs, Sisterlocks, Micro-interlocks, Tinylocs or Micro-Interlocs Extensions Establishments/Installations:

• All Consultations are mandatory and in person. International and out-of state clients, will require a mandatory virtual session & another session in person the day before the service no exceptions.

• All consultations will involve a thorough scalp and hair analysis

• All consultations will provide test locs

• Your hair should be at least four inches

• Expect all consultations to last for about 45 to 60 minutes

• Hair should be free of extensions, grease, oils, creams, conditioners, leave-ins and chemicals. Just freshly washed shampooed hair within 24 hours.

All clients are required to sign a liability waiver and confirm they have read and understood our service policies. OlaRose Hair Wellness is not responsible for any hair loss, breakage or adverse outcomes especially if you have prior medical conditions or if aftercare guidance and professional recommendations to help you maintain healthy hair and scalp are not followed.